Privacy policy

Privacy Policy

Last updated: October 17, 2025

At Sable & Flame Candle Co., protecting your privacy is part of the care we bring to every detail of your experience.
The information below explains how we collect, use, and protect your data with the same respect and integrity that guide our craft.

1. Overview

Sable & Flame Candle Co. operates this online store and website (the “Services”) to offer you a curated shopping experience.
We are powered by Shopify Inc., which enables us to provide and secure the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store.
If anything here conflicts with our Terms of Service, this Policy prevails regarding your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

“Personal information” means data that identifies, relates to, or could reasonably link to you.
We may collect the following categories:

  • Contact details: name, billing / shipping address, phone number, email.

  • Financial information: payment-card or account details, transaction data.

  • Account information: username, password, preferences, settings.

  • Transaction information: items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: information you share when contacting us for support.

  • Device & usage data: IP address, browser, network, and interactions with our site.

We gather this information directly from you, automatically through cookies and similar technologies, from our service providers, or from partners assisting us in operating the Services.

Cookies:
We use cookies and similar tools to operate our store, personalise content, and analyse traffic.
You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We may use your information to:

  • Provide and improve our Services – fulfil orders, process payments, manage accounts, and personalise your shopping experience.

  • Communicate with you – respond to enquiries, provide updates, and deliver support.

  • Marketing and promotions – send carefully considered updates or offers (you may unsubscribe anytime).

  • Security and fraud prevention – authenticate accounts, detect and prevent fraudulent or malicious activity.

  • Legal obligations – comply with applicable laws, respond to lawful requests, and enforce our terms.

4. How We Share Information

We may disclose your information:

  • With Shopify and trusted vendors who perform services on our behalf (e.g., payment processing, fulfilment, analytics).

  • With business or marketing partners to show relevant promotions.

  • When required by law, to protect our rights, or during business transactions such as mergers.

  • When you direct or consent to us sharing information (e.g., social-media integrations).

5. Relationship with Shopify

Our store is hosted by Shopify, which also processes data about your interactions with this site to provide and improve its platform.
Shopify may process your data outside your country of residence and acts as a separate data controller for some activities.
To learn how Shopify handles your data or exercise privacy rights related to Shopify’s processing, visit Shopify’s Privacy Policy and the Shopify Privacy Portal.

6. Children

Our Services are not intended for, and we do not knowingly collect information from, individuals under the age of majority in their jurisdiction.
If you believe a child has provided personal data, contact us so we can delete it.

7. Security & Retention

We use appropriate technical and organisational measures to protect your information, but no system is completely secure.
We retain data only as long as needed to operate our business, comply with law, or resolve disputes.

8. Your Rights

Depending on where you live, you may have rights to:

  • Access / know what data we hold about you.

  • Request correction or deletion of that data.

  • Object to or restrict processing in certain situations.

  • Withdraw consent (where processing is based on consent).

  • Data portability – request a copy of your data.

  • Manage communication preferences – opt out of promotional emails anytime via the unsubscribe link.

UK / EEA residents may also lodge a complaint with their local data-protection authority.
We may ask for verification before processing such requests.

9. International Transfers

Your information may be transferred and processed outside your country, including in the UK, EU, and Canada.
Where required, we rely on recognised safeguards such as the Standard Contractual Clauses to protect these transfers.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will appear here with a new “Last updated” date.
Significant changes will be communicated as required by law.

11. Contact

For any questions, requests, or concerns regarding this Policy or your personal data, please contact us:

Sable & Flame Candle Co. Ltd
📧 contact@sableandflame.co.uk
📮 [128 City Road, London, EC1V 2NX, UNITED KINGDOM]

For the purpose of applicable data-protection laws, Sable & Flame Candle Co. Ltd is the data controller of your personal information.

✨ Thank you for trusting Sable & Flame. We treat your privacy with the same respect and care we give to every flame we craft.